TruckSmart FAQs

To utilize the full functionality of the app, three things need to be set up correctly:

1. Turn on Location Services – To give you the best app experience, turn on Location Services in your phone settings. When you are prompted the first time you launch the app, select allow.
2. Allow Notifications (iOS only) – To ensure you don’t miss any important notifications like shower availability, truck service queue placement and more, turn on Notifications in your phone settings. When you are prompted the first time you launch the app, select allow this feature to receive notifications.
3. UltraONE Account Setup – Login or create an UltraONE account to view and manage your UltraONE account information. If you need assistance, please contact App Support at appsupport@ta-petro.com.

The TruckSmart app can be downloaded from either the Apple App Store or Google PlayStore. Search ‘TruckSmart.’

If you're using an Android device, you will need to delete and reinstall the app if you have the old version.

Yes, you must read and accept the Terms and Conditions to use the TruckSmart app

Customers requiring assistance with the app can email appsupport@ta-petro.com.

You only need your UltraONE account number and PIN the first time you log in. If you cannot recall your account information, please contact App Support at appsupport@ta-petro.com.

To create a more secure login process, existing and new UltraONE members will login to TruckSmart only using email address and password not UltraONE number and PIN.

Yes, you can now create an UltraONE loyalty account right from TruckSmart. Your account credentials will be created instantly so you can immediately start earning points on fuel and shop transactions.

Sign In is for active UltraONE members. If you have an active UltraONE account, select the Sign In button. If you do not have an UltraONE account, select Become a Member to create an account.

Yes, you need an email address to login to TruckSmart. Most email addresses can be setup for free, and we will use your email address to validate your identity at the time of login.

To ensure a more secure login experience and to authenticate unique UltraONE accounts, TruckSmart requires a unique, validated and active email address. This email will be linked to your UltraONE account.

For your security, TruckSmart will only allow a certain number of login attempts. If you exceed the number of attempts without successfully logging in you will be locked out of TruckSmart. If you are locked out, please contact App Support at appsupport@ta-petro.com or contacting Customer Service.

Yes! Select “Forgot Password” and follow the prompts to send an email address to your validated email account with login instructions.

Yes. TruckSmart shows the last three transactions completed using your UltraONE account. Receipts/transaction information can also be found on the UltraONE kiosk and at www.TA-Petro.com/UltraONE.

Yes, you can view your UltraONE points and shower credit/UltraCredit balances in TruckSmart.

Yes, you have the ability to manage your UltraONE account information by going to Settings then Base Profile. Additionally, you can manage your Professional Profile, Vehicle Profile, Payment Information and Notifications in the Settings page of TruckSmart.

Yes. You can check availability and reserve a shower from TruckSmart, but you must be within 50 miles of the site you intend to shower at.

Yes! TruckSmart accepts Visa, MasterCard, Discover and American Express as payment for showers and reserved parking. Fleet payment cards are not accepted through TruckSmart at this time.

Yes! UltraONE members can redeem points for showers and reserved parking. Note that kiosk certificates cannot be used as payment for reserved parking.

Yes, UltraONE Gear 4 and MAX Gear members can redeem UltraCredits for showers.

Shower purchases are confirmed by email and notification to your smart phone.

Yes! Simply select Reserve-It! on the home page to get started.

Yes, we accept Visa, MasterCard, Discover, and American Express as payment for showers and reserved parking. Fleet payment cards are not accepted through TruckSmart at this time.

Yes! UltraONE members can redeem points for reserved parking and showers. Note that kiosk certificates cannot be used as payment for reserved parking.

Yes! UltraONE Gear 4 and MAX Gear members can redeem UltraCredits for reserved parking.

You do not have to enter payment information for every transaction. Payment information can be saved in the Settings screen and changed at any time.

Yes. There is an option to select ‘wide load’ that will reserve two parking spaces.

For single day reservations, you can check in to your Reserved Parking space any time after 4 p.m. Check out time is 3 p.m. the day of departure.

No. The parking space is yours from 4 p.m. until 3 p.m. the day of the departure. You are free to arrive at whatever time suits you.

In the TruckSmart app, select View Reservations in the Reserve-It menu.

Reserved Parking purchases are confirmed by email and notification to your smart phone.

DOT # is used to verify that the correct truck is in the spot.

You will be prompted to call our Reserve-It call center to confirm your information manually.

Contact Reserve-It! customer service by dialing 855-VIP-PARK (847-7275) Monday through Friday, 9 a.m. to 9 p.m. EST.

PumpSmart is a feature in the TruckSmart mobile app that allows customers to initiate their diesel, DEF and Reefer fuel transactions remotely. 

Yes, PumpSmart is available to signed in UltraONE members only. 

Yes, location services need to be enabled in order to use PumpSmart. 

Yes, select commercial fleet payment methods are accepted when using PumpSmart. These include TA’s Access Billing Services, Comdata, Comdata MasterCard, CrossRoads Freight, EFS, FleetONE, MultiService, QuikQ, T-Check, TA Fleet Universal, TCH, TCH MasterCard and US Bank Fleet. 

Commercial fleet payment cards can be entered in two ways: In Settings, select Fleet Payment Info. Fleet payment cards can also be added while in the PumpSmart flow. In either scenario, you will be prompted to enter your card number and to provide a nickname (nickname optional).

Future enhancements will allow PumpSmart to accept American Express, Compass Payment Services, CFN, Discover, Fuelman, MasterCard, MasterCard Fleet, Visa, Visa Fleet, Voyager and WEX. 

TruckSmart is using best-in-class encryption methods to ensure that your commercial fleet payment card is safely and securely stored. 

On your first transaction, you will still need to enter the prompts in the pump. On all future transactions, the prompt questions will be available to view or edit in PumpSmart. 

No, personal credit or debit cards are not accepted when using PumpSmart. 

Yes, all eligible loyalty rewards, including UltraONE Points and UltraCredits will be issued when using PumpSmart. 

No, you need to be within 1 mile of the site you plan to fuel at in order for PumpSmart to become enabled. 

Yes, the PumpSmart code is active for 30 minutes. If you need more time, you can request to get a new code by selecting “Refresh My Code” on the PumpSmart code screen. 

Yes, you can cancel the PumpSmart code if you no longer need to use it to initiate the fuel pump.

Your fuel transaction is available to view in the TruckSmart app (Services > UltraONE > Balances), at the UltraONE kiosk or online at www.TA-Petro.com. 

The site GM or TA’s Customer Service team can assist you with any issues pertaining to PumpSmart.